Reviews
Excellent service and prompt.
Wonderful service the last 18 years. Installed HVAC system has worked flawlessly and the service people doing the 6 month checkup have always been good. Highly recommend them . . .
Troy & team did an awesome job of removing our 25 yr old geothermal and installing the new WaterFurnace Series 5 (454B) 5-ton unit.
They were timely, courteous,, knowledgeable & very professional. They completely reworked the upflow which wasn't originally sheetmetal, reworked the return air setup that wasn't originally sheetmetal either and reinstalled our Aprilaire in the correct location.
The new unit has much stronger air flows. Which caused a return air grill to vibrate, they applied some pliable material on the inside to quickly resolve the issue. They also installed some rubber pads on waterline to eliminate a reverb sound.
Before they left with set the temp to 71° & I haven't changed it once. I'm impressed, even with some nights in the single digits, the unit has only ran on stage 1.
Haven't seen the first electric bill yet, but am hoping running in Stage 1 only is saving us some big $$$.
Fan tas tic service! I had to spell it that way so I could stretch the word and fully express my appreciation for their work. On time and thoughtful.
Have used them twice yearly for ten plus years. Friendly and efficient service men and office staff. However I do have a couple frustrations: (1) I always have to call for PM visits even though we usually pay in advance. (2) I just had my latest PM visit where I was told everything looked "good" on the furnace. Just a few days after that my furnace motor failed due to bad bearings. I received fast service to replace it, which included another $99 service call on top of the PM call plus several hundred dollars for the motor.
Joey the technician did a great job. Very knowledgeable and great customer service!
All 3 of the installers were professional courteous and finished job in timely fashion and cleaned up after themselves. Would recommend!
We had an unexpected emergency with our water pipe and Ryan came out at the end of the day on Friday to assess the situation and get us temporarily stabilized. He returned a few days later to resolve the issue. As always, he was efficient, professional, and congenial. We were pleased with how he handled our unexpected event. Thanks Ryan and Collier's!
